Yet another Thanksgiving followed by Black Friday and Cyber Monday are over. Everyone got some required things, and some things just because there was a deal! With shopping comes the experience of buying it, be it online or in the retail store.
Each retailers got their online shopping with their website and mobile app but major difference for retail stores is their core business compared to online only shops like Amazon, eBay, etc. Once upon time having retail shop used to be advantage but Today not having retail shop is advantage for some as it reduces huge operational cost and entire energy is focused on online shopping experience. With Amazon, eBay etc, it has become default expectation to have the website which like virtual store unlike just one product on one page. For example, when we look for one product on Amazon, it has plenty of review from other buyers, It shows option to compare similar products, shows similar products other have purchased after seeing this product and very detailed product information include high quality images. Now compare same product on specialized retail store online shop, eg. Toys R Us, most of them just display product details and empty review boxes and option to purchase.
Problem for retail store’s online shops, eg. Toys R Us, Kohl’s, Sears, JCP etc, is consumers default expectations for online shopping has experience of Amazon or similar and retailers can’t practically quickly adapt to change in dynamics. Online shops having online only being core business, they have best of best features ready to avail compared to catch up game by retail store. Possibly one store which has somewhat close to Amazon experience is Wal-Mart, they have made their online experience quite smooth.
This years most of the black Friday shopping being online, wouldn’t be surprising to see some of the retail store like Sears being outdated in next 10 years unless they re-imagine the consumer buying experience.